Americans With Disabilities Act

What is Americans with Disabilities Act (ADA)?
The ADA is a federal law that protects individuals with disabilities from discrimination. It ensures that individuals with disabilities have the same rights and opportunities as everyone else. It guarantees equal opportunities, reasonable accommodations, accessibility to public places, and effective communication. Overall, the ADA aims to ensure that people with disabilities can fully participate in all aspects of life without facing unfair barriers.

Americans with Disability Act Public Notice
The Transportation Department of the North Central Texas Council of Governments does not discriminate on the basis of disability in its services, programs, or activities.

Employment
The Transportation Department of the North Central Texas Council of Governments does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA Title I employment regulations.

Effective Communication
The Transportation Department will, upon request, provide auxiliary aids and services leading to effective communication for people with disabilities. This could include:

  • Qualified sign language interpreters

  • Assistive listening devices

  • Documents in braille or large print

Modifications to Programs and Policies
The Transportation Department will make all reasonable modifications to policies and programs to ensure that people with disabilities have equal opportunity to enjoy all Transportation programs, services, and activities. For example, individuals with service animals are welcome in the NCTCOG offices, even where pets and other animals are prohibited.

Requests
To request an auxiliary aid or service for effective communication, or a modification of policies or procedures please contact the Transportation Department ADA Coordinator as soon as possible, preferably 72 hours before the activity or event.

Transportation Department Grievance Procedure
Complaints concerning discrimination on the basis of disability for the Metropolitan Planning Organization/Transportation Department may be sent to:
Emily Beckham, CGMS                                          
Program Manager
Title VI & ADA Coordinator

Email:                 titlevi@nctcog.org 
Phone:                817-608-2308
Address:             616 Six Flags Drive
                           Arlington, Texas 76011

An investigation must be completed within 80 calendar days of receiving the complaint, unless the facts and circumstances warrant otherwise.  To help facilitate review and documentation exchange below are key timelines for processing of complaints and information:

  • Within 10 days: Transportation’s ADA Coordination will complete review of the complaint and provide written response to complainant on missing information or documentation.

  • Within 30 days: Complainant will respond to any requests for missing information and documentation.

  • Within 40 days: Transportation’s ADA Coordinator will facilitate internal and investigation of complaints.

  • Within 14 days of complete investigation: Transportation’s ADA Coordinator will notify NCTCOG Executive Director and complainant of final decision, including rights for appeal.



Relay Texas Numbers: 1-800-735-2989 (TDD) or 1-800-735-2988 (voice) or 711.