Caregiver Resources BrochureThe NCTAAA provides information and referral, short-term case management, and education to caregivers. In addition, it provides funding to the Wellness Center for its caregiver counseling program. Either the caregiver or care receiver must live in Collin, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell or Wise county.

To qualify, a caregiver must provide unpaid care to 

• A person aged 60 or older
• A person of any age with dementia
• A person aged 19-59 who has severe disabilities, lives with, and requires care from a family caregiver who is at least 55 years old
• A child aged 18 or younger in the custody of a grandparent who is at least 55 years old.

Some programs, such as Caregiver Support Coordination, have additional eligibility criteria.

Information and Referral

Call 800-272-3921 for information on programs to support older adults and family caregivers, either in their homes or in licensed care facilities.

Short-Term Case Management

Through its Caregiver Support Coordination program, the NCTAAA pays for flexible, short term services that may include respite care, minor home repairs that are necessary for health or safety, medical equipment and supplies, and one-time help with utility bills.

To qualify for the Caregiver Support Coordination program, a person must provide care to a person who’s at least 60 years old or a person of any age who has dementia.  People aged 55 and over may also qualify if they live with and care for a family member aged 19-59 who has severe disabilities; or if they are at least 55 years old and have primary custody of children (under the age of 19) who are not their biological children. 

In addition, caregivers must meet at least four of the following criteria.

• Cares for someone who needs help with at least three activities of daily living (e.g., getting out of bed or a chair, walking, getting dressed, taking a bath or shower, eating, grooming, and toileting)
• Cares for someone who has a severe health condition, with need for assistance on a regular basis
• Cares for someone who has been in an emergency department, hospital, rehabilitation facility, and/or nursing facility within the last four weeks
• Has had to cut back on work hours or activities because of care responsibilities, and/or has experienced physical and/or emotional problems because of care responsibilities
• Cares for someone who has no other help from family, friends, or agencies
• Lives in the same house as the person receiving care

For more information, call 800-272-3921 or contact an NCTAAA case manager directly.

Caregiver Support Coordination

Caregiver Support Coordination provides temporary help to those who care for family members.  The program’s case managers assess the needs of family caregivers and arrange services that support their goals. These services include respite care, minor home modifications (like building wheelchair ramps and installing grab bars), leasing emergency response devices, and buying health-related goods and supplies not covered by insurance.

The program gives priority to caregivers who care for someone who is living with dementia; needs help with two or more activities of daily living; and/or has been hospitalized within the last four weeks. It also gives priority to family caregivers who have had to cut back on work hours because of care responsibilities; have experienced physical/emotional problems because of care responsibilities; care for someone who has no other support; and/or and live in the same home with the person who needs care. 

Visit the Area Agency on Aging Referrals page to access screening criteria and referral forms for Caregiver Support Coordination services, as well as criteria for the Care Coordination program.  You can also call 800-272-3921 to get more information or to make a referral.

Caregiver Respite 

The Caregiver Respite program gives family caregivers a temporary break from their caregiving responsibilities.  It issues vouchers to caregivers so they can make arrangements with providers they trust. The standard one-time benefit is $800, which can be used all at once or gradually over a three-month period.

Caregiver Education

NCTAAA staff help caregivers understand their options through one-on-one conversations and group presentations.  We can discuss the following topics and more.

• Programs that pay for help in the home
• Programs that can consider family members as paid providers
• How to choose an assisted living or skilled nursing facility
• Planning for aging or disability
• Medicare options
• Dealing with caregiver stress
• Qualifying for Medicaid

The NCTAAA also provides funding to the following local organizations to conduct caregiver education on its behalf.

Mascari Corporation
Coordinates caregiver webinars. Email marty@ntads.net for more information.

Meals on Wheels Senior Services of Rockwall County
Coordinates caregiver seminars and an annual conference. Call 972-771-9514.

Senior Source
Offers virtual and live conferences. Call Kimberly Knight at 214-823-5700.

Family Caregivers Online
Online education and resources developed and maintained by Z-Quest.

Caregiver Teleconnections
Offers webinars for family caregivers.

Dementia Friendly
In addition, the NCTAAA provides funding to several organizations that provide specialized education and support to those who care for people living with dementia.

Grandparents Raising Grandchildren

Kincare Support Services BrochureThe Grandparents Raising Grandchildren program provides temporary assistance to grandparents who have primary custody of grandchildren age 18 and younger.  The program’s case managers assess the needs of grandparents and arrange services that support their goals. These services include respite vouchers that can be used for day care or summer camp, help with back-to-school clothing and supplies, and benefits counseling.

The program gives priority to grandparents who care for grandchildren who are medically fragile or have special needs; care for more than one person (i.e. grandchild, elderly family member, disabled adult); have had a hospitalization within the last four weeks, and/or have experienced physical problems because of their care responsibilities; care for grandchildren who have no other support, either paid or unpaid; and/or have income at or below 150% of the federal poverty level ($1,882 for an individual, or $2,554 for a couple).

Visit the Area Agency on Aging referrals page to access screening criteria and referral forms for Grandparents Raising Grandchildren services.  You can also call 800-272-3921 to get more information or make a referral.

Caregivers of People Living with Dementia

North Central Texas Area Agency on Aging coordinates Dementia Friendly North Central/Texas, which supports people with memory loss and their family caregivers.

Contact Information
Doni Green, Director of Aging
Phone: 800-272-3921
Fax: 817-695-9274
Email